Payment
A security deposit of $200 of the total rental rate is due at the time of booking. This security deposit is nonrefundable and will confirm your booking. The advanced rental payment is applied toward the reservation. The BALANCE for reservations is due (45) days prior to the arrival date. Payment is due in full at the time of booking for all Reservations booked within (45) days of arrival.

Check-In/Check-Out Policies

Check-In 
Check in time begins at 3PM. Your keyless entry code is programmed to allow access to your unit at 3PM on your scheduled arrival date. In some cases, access to your unit may be delayed due to unavoidable housekeeping or maintenance issues, causing access to be delayed. There will be NO discounts offered due to a late check-in. To inquire about the status of your unit, please contact Menehune Reservations 808 879-3428.

Early Check-In may be requested but is not guaranteed. Early check-in between 11:00AM and 3:00PM will be charged an Early Check-In Fee of $75 (+tax). This is NON NEGOTIABLE due to having to move housekeeping crews around to adjust to this possibility. Early fees are applied regardless of the timeframe it has been cleaned.

Check-out 
Check out time is 11AM. Your keyless code is programmed to deactivate at 11AM on your scheduled departure date. Late check-outs are NOT permitted without approval. Any late check-out that is not approved will be charged for an additional day.  We do not allow late check out during peak season. Late check outs during off peak dates will be allowed at an additional fee ONLY if the property doesn't have a guest coming in that day. If the guest does not contact property management and is not out of the unit by 11AM, the guest will be charged an additional fee to the credit card on file.

  • All soiled dishes shall be placed in dishwasher and the dishwasher must be started.
  • Close and lock all outside doors and windows.
  • If you leave items in the Property and wish to have them returned, you will be responsible for the shipping and handling charges. Menehune Reservations is not responsible for personal items lost.
  • Please leave Property as you found it; excessive Check-Out cleaning may result in additional charge (determined by severity).

Refunds of the advance rental deposit and/or the total rental fee (including fees and taxes) will not be given for late Check-Ins, early Check-Outs or inclement weather conditions.

Cancellations
Cancellations of rentals that are made more than 45 days prior to the arrival date and after 48 hours of booking will forfeit the monies paid on the reservation. Cancellations that are made within 48z hours of booking incur no penalty. Cancellations or changes that result in a shortened stay that are made within 45 days of the arrival date FORFEIT the FULL amount of the payment. Cancellations or early departures do not warrant any refund of rent or deposit. Travel Insurance is strongly recommended to all guests for their own financial protection.

 Unit move and date change
A guest may request to move to a different property if you are outside the 45 days prior to arrival timeframe, but will have to pay any difference increase in cost to the property you are moving to. There is no refund on downsizing to a less expensive property. If you are within 45 days of arrival, we do not permit unit changes. You will have to cancel your reservation and begin a new reservation. All fees incurred due to cancellation are under our cancellation policy. If a guest needs to move dates and is outside the 45 days prior to arrival time frame, the guest will be responsible for any rate changes that incur. There is a $100 fee to move your reservation dates if you are outside the 45 days prior to arrival timeframe. If you are within 45 days of arrival, date changes will incur any increase in rates along wwith a $200 plus tax move fee.

Hurricane or Storm Policy
Should a hurricane or tropical storm threaten our area, we will receive evacuation instructions from the National Hurricane Center and our local governing officials. Menehune Reservations will not issue a refund of any payments due to a hurricane or storm. Travel Insurance is strongly recommended to all guests for their own financial protection.

Substitution Policy
Menehune Reservations reserves the right to substitute comparable accommodations without notice or liability should the units be out of order or otherwise unavailable. When comparable accommodations are not available, the renter will have the option of selecting from 
available properties at the published rate or not selecting an accommodation and accepting a full refund. If there are no properties available to move the guest to, the reservation will be canceled, and a full refund will be submitted to the guest. Types of examples would be due to the owner selling the property, maintenance issues beyond our control, or any deemed necessary reason by property management. 

not responsible for any excessive housekeeping charges incurred by the guest. Menehune Reservations reserves the right to charge the credit card on file for any additional housekeeping charges and/or lost/damaged linens. (see 'Authorization to Charge Credit Card')

Repairs
All properties are inventoried and inspected before and after Guest occupancy. We try to make sure everything is in good repair prior to your Check-In, but in the event there are any housekeeping, damage or maintenance issues, please report them immediately to avoid additional charges and to make sure your stay is enjoyable from the beginning. Properly working appliance, electronics, HVAC, elevators, etc. are not guaranteed. A 24-Hour answering service is available for emergency situations (i.e. a/c, electrical, plumbing). All repairs will be made as soon as possible. No compensation or credit will be given for temporary outage of electricity, gas, water, cable, Wi-Fi telephone, or other utilities. Outages should be reported immediately, and all efforts will be made to have them restored as soon as possible.

Housekeeping and Initial Supplies
Your vacation accommodations will be cleaned and inspected prior to your arrival and after your departure. You will be responsible for the cleaning of your own unit during your stay and for leaving the unit in good condition at check-out. Daily maid service is not included. We respectfully request that you remember that you are staying in someone's home during your vacation; please treat it with care as you would your own. Linens (Bathroom, Kitchen and Bedroom) are provided and are the renter's responsibility to wash, if needed. If requested, we can supply new towels and linens for a fee. The provided towels and linens may not be removed from the unit. Your reservation includes a one-time linen and towel set-up, an initial starter set up of trash liners, dishwasher detergent, paper towels, toilet paper and facial soap. The guest is responsible for purchasing these items, as well as cleaning supplies, once the initial supply is gone. Menehune Reservations is prohibited from stocking units with any food or beverage products due to the Food and Drug regulations.
 

***In the event, excessive housekeeping services are required at departure, due to the guest’s inability to care for the property in a proper manner or abide by departure instructions (see above), additional cleaning charges will apply. Menehune Reservations is not responsible for any excessive housekeeping charges incurred by the guest. Menehune Reservations reserves the right to charge the credit card on file for any additional housekeeping charges and/or lost/damaged linens. (see 'Authorization to Charge Credit Card')

Eviction

Menehune Reservations reserves the right to evict any guest that provides falsified information or causes the following (but not limited to): excess noise or disturbances, participation in an unlawful activity such as drug use, underage alcohol use or fighting. If law enforcement or resort security is dispatched to the property, an automatic eviction will occur. All evictions will result in forfeits of all rents and security deposits.


Maximum Occupancy
The maximum number of Guests allowed in a unit is the number of persons the unit sleeps. Additional occupants must be approved by Menehune Reservations and additional charges may apply. Fire code and county regulations may designate the number of people allowed in a property. Should it be discovered that you have additional guests staying in the property that are not registered you could be evicted from the property with no refund of rental payment. Fire code violations are taken very seriously, and fines could be levied by city and county authorities.

Smoking/Grilling
All properties are NON-SMOKING. Violators will be charged to the extent of the damage incurred which could include loss of rental revenue, new paint, carpet, drapes and all upholstered furniture. No gas or charcoal grilling is allowed on the Property unless the Property is designated to be acceptable for grilling. Grilling and smoking on condo balconies violates county and state regulations, and you could face eviction and fines.  There are appropriate grilling areas designated to the roof and side pool area.

Pets
Service dogs are permitted in certain units with the authorization from the AOAO. A $100.00 non-refundable pet fee will be applied to the reservation. A maximum of 1 dogs are permitted, and each must not exceed the maximum weight limit of 20 pounds. Many neighborhoods do not allow renters to have pets. Serious fines will be levied if the rule is broken and renters could be evicted. If there is evidence of a pet on properties that do not allow them, a $250 cleaning fee will be applied to the reservation and will warrant eviction of the premises. Exception: Service animals are not included in this and are permitted to any property. If you have a service animal, it must be registered at the time of reservation.

Age Requirement
We do have a strict age requirement with all of our vacation rentals at Menehune Reservations. All guests must be 25 years of age or older and provide proper identification. Children are welcome when accompanied by a parent or guardian. Any reservation obtained under false pretense will be subject to forfeiture of all monies paid and will not be permitted to check-in. Any falsified information is terms for eviction and will not be refunded.

Parking
Parking permits are provided on the day of scheduled arrival.  They will be placed in the room along with a car registration form.  This form must be filled out and returned to the office on the first floor.  If no one is at the office you are able to put the sheet in the mail slot so that it may be entered the next business day. Only one pass will be allotted during busy season (12/1 – 3/31) due to the demand of the spots

Unlawful Activity
Guests and any invitees of Guests shall obey all of the laws of the state of Hawaii and local laws, at all times while they are on Property including common areas of the resort. Failure to abide by the laws of the state of Hawaii or the rules incorporated herein may cause Guests and invitees to be vacated from the Property and forfeit all rents and security and/or deposits. No underage drinking or partying is allowed on the Property. If Menehune Reservations is made aware of these activities, we will be forced to remove the Guests from the Property. All rental payments and deposits will be forfeited. Guests and invitees in violation will be removed by local law enforcement or the security company employed by the resort.

Prohibited Vehicles
The following vehicles are not allowed on the Resort Properties: RVs, watercraft, trailers of any kind.

Pool Rules
NO lifeguard/safety personnel are provided. Guests use the pool and other amenities at their own risk! Guests agree to indemnify and hold harmless Menehune Reservations and the owner from any claim/loss or expense (including attorney's fees and court costs) by a guest or guest invitees. The pool will have rules posted with hours from 8:30AM – 8:30PM, and all rules should be followed.

Special Events
Guest can request to reserve a section on the roof for special occasions, with the reservation of the front office.

Authorization to Charge Credit Card
Menehune Reservations reserves the right to charge the credit card that was used to process this reservation for any damage done to the Property, its contents, any items missing, and any fines incurred during your stay resulting from violation of rules.

Hold Harmless
The undersigned Guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Menehune Reservations and Owner from any and all liabilities, claims, demands and causes of action by reason of any injury, loss or damage by whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her invitees as a result, or in connection with the occupancy of the Property and agrees to hold Menehune Reservations and Owner free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Agreement, the principals, agents, successors or assignees of the prevailing party shall be entitled to recover reasonable attorneys' fees and costs, through all appeals. This Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Hawaii. Menehune Reservations reserves the right to terminate this Agreement upon its discretion at any time. This Agreement may be signed in counterparts. Legible fax copies, scanned copies and photocopies of documents signed by either party are deemed to be equivalent to originals.

Falsified Reservations
Any reservation obtained under false pretense will be subject to forfeiture of advance payment and/or rental money and you will not be permitted to check in.

Written Exceptions
Any exceptions of the terms of this Agreement must be approved in writing in advance by Menehune Reservations.

Subject to Change
The accuracy of printed, published or web-based material, including rates, outside of this Agreement are not guaranteed and are subject to change.

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